Our service
At M25 Watches, service is always at the center of everything we do. Whether you visit us to purchase a watch or to sell one, we ensure you receive the attention and support you expect. You can also rely on our dedication to quality and craftsmanship for maintenance, repair, and polishing. We value a trustworthy and customer-oriented approach. Below are several key aspects that define our service.
Do you own a watch or piece of jewelry that you would like to sell? We are happy to think along with you. In addition to our sales activities, we are constantly looking for high-quality items to purchase. We would be pleased to make you a fair and market-based offer.
The process is simple: through the link below, you can submit your item’s details step by step, including the brand, model, and condition. After reviewing the information, we will contact you shortly with a non-binding offer.
Button linking to the contact form for offering a watch or piece of jewelry.
Buying an exclusive watch or piece of jewelry deserves personal attention. That’s why we are happy to welcome you to our store, where we guide you professionally in making the right choice. Each visit takes place in a relaxed setting, while you enjoy a cup of coffee or another drink of your choice.
If you prefer to complete your purchase remotely, that’s of course also possible. We are available through various communication channels and ready to support you throughout the entire purchase process. Once the transaction is complete, your item will be shipped fully insured, so you can enjoy your purchase with total peace of mind.
If for any reason the product does not meet your expectations, you can return it to us in its original condition and packaging. Please review our return policy and feel free to contact us if you have any questions.
We follow all applicable laws and regulations regarding payments, including cash transactions. You can pay with:
• Bank transfer
• Credit card
• Debit card
• Cash payment
A combination of payment methods, for example partly in cash and partly via bank transfer, is possible by arrangement.
All our watches come with at least a 12-month warranty. Each timepiece is carefully authenticated and, when necessary, serviced by professionals. This guarantees quality, reliability, and a worry-free purchase of a high-grade mechanical watch.
Orders from our international clients are also shipped fully insured, ensuring a reliable ordering and delivery process worldwide.
We only offer watches and jewelry we fully stand behind. Therefore, every item comes with at least a 12-month warranty. If a manufacturer’s warranty is still valid, we naturally honor the longer period.
If you purchase a watch or piece of jewelry and prefer to have it shipped, you can count on a safe and worry-free process. All our shipments are fully insured, and we take responsibility until you have received your package in perfect condition.
Personal contact and trust form the foundation of our approach. Every client deserves tailored attention, no two customers are the same, and every wish requires an individual approach. We listen carefully, think along with you, and strive to exceed your expectations.
Our boutique is open to the public during business hours. You are welcome to browse our collection without an appointment. Prefer personal advice or wish to view a specific watch? Simply book an appointment in advance.
